I’ve learned a few things in my time in IT.
One of those things I’ve just noticed though, is the process undertaken to evaluate software. (helpdesk/ documentation tools / project management).
The more people you involve in the process, the greater the requirements list becomes as everybody adds their little chunk of ‘value’ to the process.
So you wind up with two things
- Procrastination, whilst the adoption of ANYTHING is put off until the perfect tool is found
- The purchase of Jack of all trades, master of none packages, often twisted until they break to fulfil a particular ‘perceived’ need.
At my current employer, we’ve been fairly successful in picking ‘good enough’ tools and knowing when we’ve reached their limitations, but we have the luxury of being a small team who can be flexible.
Whats the point of this blog entry…. I’m unsure…. I think I just needed to vent after getting an email which gave me a glipse of how the other half live (endless rounds of evaluation - on the theory that nothing is better than something)