Okay
Now I’m pissed off.
So, I go to make my payment and the Optus account portal craps out twice during the payment process,
What happens? I get a blank page with the loading icon for several minutes.
So, I try again, and again, third time lucky, then I discover I’ve paid both bill three times.
So, then I try to do an online feedback to get my money refunded and after filling in my details and describing the whole process, I get this:
I mean, seriously. WTF? Does Optus specifically aim to frustrate and confuse its customers?
This is on top of the 3 day 3G outage that Optus had in North Sydney last week.
2 Responses
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I have been an OPTUS customer for over 10 years. On Saturday I went into the OPTUS Store at the GALLERIA SHOPPING CENTRE in Morley and took out two new 24 month contracts. Yesterday, I went back to the store and was treated with such contempt by the MANAGER that I will never take out another contract with OPTUS again.
The way that this MANAGER treated me yesterday has guaranteed the GALLERIA OPTUS STORE the worst public relations nightmare that I can cause. I will post negative messages about OPTUS and the GALLERIA OPTUS STORE on every forum that I can access, and tell everyone I meet now and in the future to avoid business dealings with OPTUS like the plague. We will see who has the last word now!
Optus TOTALLY SUCKS. My husband is an IT Guru from San Jose CA USA, we now live in Australia….l’m aussie
Out Internet drops out 20+ times a day, in-between BIG emaisl to my clients, losing everything everytime, we are currently a 56k right now and that is NOT what we pay for….if you try to talk to them you get a heaily accented Indian usually who ells you it is ALL YOUR FAULT. The excuses are out and out lies as the hubby can clearly see it is them…it is NOT our modem as they always say…LIARS, CHEATS…this is called failure to supply services with is ILLEGAL, if they promise 256 you should get 256. They have cost me jobs as a Photographer as my interner is so bad clients haven’t gotten emails in a timely manner…oh don’t even get me started.
BURN IN HELL OPTUS!!!!!!!!!!!!!!! This is what happens when you outsource everything to India you pathetic wankers!!!!!! Your IT staff know half of what l do and l am not even qualified!!!!!!
Oh and to make matters worse…..my hubby can’t get a job here in the IT field an is more qualified than obviously the IDIOTS at Optus….they all have a ID 10 T issue……IDIOTSSSSSSSSSSSS!