The replacement hard drive arrived as promised today. So, the time frames for the whole thing are: Sunday, 7pm - machine crashes with screen distortionMonday, 9am - called Dell, placed on hold :)Monday, 9.10am - got through to an Indian gentleman who took me thorough some diagnoisticsMonday, 9.20am - Call center diagnosis was a video card failure, arranged service visit.Monday, 12.00am - Second call to check service visit was okay for tomorrow.Tuesday, 9.00am - Service agent called to arrange visit (in half ...