I've learned a few things in my time in IT. One of those things I've just noticed though, is the process undertaken to evaluate software. (helpdesk/ documentation tools / project management). The more people you involve in the process, the greater the requirements list becomes as everybody adds their little chunk of 'value' to the process. So you wind up with two things Procrastination, whilst the adoption of ANYTHING is put off until the perfect tool is found The purchase of Jack of all ...